The resource will be responsible for managing interactions with the Client and with internal departments (primarily Engineering and Project Execution) in order to meet the Client’s requests for the supply of components and associated services, based on previously developed engineering documentation and specifications. In the long term, the goal is to help establish a relationship of trust with the Client, aimed at directly supporting the ‘Components’ business and indirectly supporting the Plant Sales business (customer loyalty).

Main responsibilities and Contents

Specifically, the resource will be responsible for the following activities:

• receiving, analyzing, and recording Client requests;
• preparing and reviewing technical and commercial offers for their assigned client portfolio (quotations, timelines, commercial terms), in coordination with other involved departments if necessary with the manufacturers/vendors suppliers and the Client;
• drafting and managing Client complaints related to their projects, through to closure and reporting;
• entering orders into the ERP system and monitoring project progress;
• finalizing supply contracts (order confirmations, drafting contracts, verifying purchase orders);
• preparing and monitoring reports related to ongoing requests/projects, with periodic follow-up on the activities carried out by other team members, both on the procurement side (purchasing, expediting, etc.) and on the sales side (material preparation, shipping, invoicing, payments, etc.);
• managing project-based procurement activities and supporting/coordinating the purchase of stock and project-specific materials, including follow-up with the expediting and shipping departments and other technical department stakeholders;
• preparing internal departmental reports (commercial analysis, support for Management Control, reporting for Finance, order intake forecasting, and updating of annual and multi-year sales budgets).

The resource will report to the coordinator of the group as part of the Service dpt. The group members are working together to support the world wide located End-Users with the NCA-IT service portfolio.