We are looking for a Local IT Manager to build and lead our India‑based IT competence team. The team supports global ERP (Microsoft Dynamics) and engineering application services for thyssenkrupp nucera worldwide.

A key part of this role is facilitating smooth cooperation between the German headquarters and the India team, ensuring high‑quality service delivery and strong cross‑cultural alignment.

Key Responsibilities

1. Leadership & Team Development

• Build, lead, and mentor a high-performing local team of 15–20 IT specialists focused on ERP and engineering applications.
• Establish a culture of transparency, accountability, and continuous learning.
• Define role profiles, hiring needs, and professional development plans in alignment with global HR and IT governance.
• Foster collaboration within the India team and across global teams, ensuring smooth task distribution and knowledge sharing.

1. Service Delivery & Operations Management

• Oversee delivery and operational stability of global ERP (Microsoft Dynamics) and engineering tools.
• Ensure adherence to thyssenkrupp nucera’s global IT service standards, including security, compliance, and documentation requirements (aligned with global practices referenced in sustainability and service documentation).
• Coordinate with global service teams to ensure SLAs, incident management processes, and change management workflows are met.
• Monitor system performance, drive root-cause analysis, and manage escalations.

1. Global Collaboration & Cultural Integration

• Act as the primary bridge between the German HQ teams and the Indian competence center.
• Facilitate alignment on expectations, deliverables, communication styles, and working methodologies.
• Promote mutual understanding of cultural norms to reduce friction and foster long-term sustainable cooperation.
• Represent India’s IT capabilities in global workshops, governance meetings, and improvement initiatives.

1. Project & Portfolio Management

• Lead local execution of global IT projects for ERP and engineering systems.
• Manage resource allocation, timelines, quality assurance, and risk mitigation.
• Ensure compliance with global governance structures (e.g., Change Advisory Boards, Service Performance Reviews) as described in thyssenkrupp’s internal governance documentation.

1. Stakeholder & Vendor Management

• Coordinate with internal business stakeholders in India and abroad to understand requirements and align priorities.
• Manage external partners and vendors as needed for support, development, or project execution.
• Ensure all documents, communications, and working materials meet global language standards (English), which is consistent with thyssenkrupp nucera’s operational expectations.